Complaints

HOW TO FILE A COMPLAINT

Affin Hwang Investment Bank Berhad - Securities

We are committed to delivering our best to our clients. We seek to address your needs and provide the best solutions available to resolve your issue(s) efficiently and effectively. If our products and / or services have not met expectations, you may file a complaint at one of the following avenues listed below. We hope to continue serving you better in future.

If you have any concerns or are dissatisfied with any of our services, you can lodge a complaint with us in one of the following ways:

  • Write to us at 3rd & 4th Floor, Wisma Meru, 1 Lintang Pekan Baru, off Jalan Meru, 41050 Klang, Selangor Darul Ehsan, Malaysia.
  • Call us at +603-2143 1113 during business hours, from 8.45 am - 5.30 pm, Mondays to Fridays (except public holidays).
  • Visit any one of our branches.
  • Drop us an email at support@affinhwang.com

To help us investigate your complaint efficiently, we will ask you for the following information:

  1. Your name and contact details.
  2. The name of the person you have been dealing with.
  3. The nature of your complaint.
  4. Details of any steps you have taken to resolve your complaint.
  5. Details of any conversations you had with us that is relevant to your complaint.
  6. Copies of any documentation which supports your complaint.

Affin Hwang Trustees Berhad (formerly known as ABB Trustee Berhad)

If you have any concerns or are dissatisfied with any of our services, you can lodge a complaint with us in one of the following ways:

  • Write to us at Ground Floor, Menara Boustead, 69 Jalan Raja Chulan, 50200 Kuala Lumpur..
  • Call us at +603-2113 6878 during business hours, from 8.45 am - 5.30 pm, Mondays to Fridays (except public holidays).
  • Drop us an email at customercare@affinhwangtrustee.com

To help us investigate your complaint efficiently, we will ask you for the following information:

  1. Your name and contact details.
  2. The name of the person you have been dealing with.
  3. The nature of your complaint.
  4. Details of any steps you have taken to resolve your complaint.
  5. Details of any conversations you had with us that is relevant to your complaint.
  6. Copies of any documentation which supports your complaint.


Affin Hwang Asset Management Berhad

If you have any concerns or are dissatisfied with any of our services, you can lodge a complaint with us in one of the following ways:

  • Write to us on our website here,
  • Write to us at Ground Floor, Menara Boustead, 69 Jalan Raja Chulan, 50200 Kuala Lumpur
  • Call us at our toll free number 1800-88-7080 or +603-2116 6000 during business hours, from 8.45 am - 5.30 pm, Mondays to Fridays,
  • Drop us an email at customercare@affinhwangam.com,
  • Speak to our Customer Care Consultant in person.

To help us investigate your complaint efficiently we will ask you for the following information:

  1. Your name and contact details,
  2. The name of the person you have been dealing with,
  3. The nature of your complaint,
  4. Details of any steps you have taken to resolve your complaint,
  5. Details of any conversations you had with us that is relevant to your complaint,
  6. Copies of any documentation which supports your complaint.

If you are not satisfied with how your complaint has been handled, or the resolution provided by us, you may file your complaint to the Federation of Investment Managers Malaysia (“FIMM”), Securities Industry Dispute Resolution Centre (“SIDREC”) or Securities Commission Malaysia (“SC”), for an independent external review:

Federation of Investment Managers Malaysia
The Federation of Investment Managers Malaysia (“FIMM”) was recognised by the Securities Commission (“SC”) Malaysia as a self-regulatory organisation. FIMM plays a role in ensuring that the unit trust industry continues to grow, at the same time making certain that investors’ and the public’s interests remain as its main priority. FIMM will carry out the necessary investigation of any complaint of misconduct or non-compliance with any guideline or regulation by any Unit Trust Management Company (“UTMC”), Institutional Unit Trust Adviser (“IUTA”), Corporate Unit Trust Adviser (“CUTA”) or Unit Trust Consultant (“UTC”) that lodged to FIMM.

Address Legal, Secretarial & Regulatory Affairs
Federation of Investment Managers Malaysia
19-06-1, 6th Floor, Wisma Tune
19 Lorong Dungun, Damansara Heights
50490 Kuala Lumpur, Malaysia
Telephone Number +603-2092 3800 (Direct Line to Complaints Bureau)
Fax Number +603-2093 2700
Email Address legalcomp@fimm.com.my
Website http://www.fimm.com.my

Securities Industry Dispute Resolution Centre
Securities Industry Dispute Resolution Centre (“SIDREC “) is an approved corporate body under the Capital Markets and Services (Dispute Resolution) Regulations 2010. SIDREC is an independent corporate body established for the settlement of monetary disputes not exceeding RM100,000 between investors and capital market intermediaries who are its members such as stockbrokers, derivatives brokers, unit trust management companies and fund managers. SIDREC provides investors with free, fast, convenient and efficient avenue to refer your disputes for resolution.

Address Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur, Malaysia
Telephone Number +603-2282 2280
Fax Number +603-2282 3855
Email Address info@sidrec.com.my
Website https://sidrec.com.my

Securities Commission Malaysia
The Securities Commission Malaysia (“SC”) is a statutory body entrusted with the responsibility of regulating and systematically developing the Malaysia’s capital markets. It has direct responsibility in supervising and monitoring the activities of market institutions and regulating all persons licensed under the Capital Markets and Services Act 2007. The Investor Affairs & Complaints Department of SC inquires complaints on improper conduct and other irregularities in the securities and futures markets to assess whether they disclose offences under the securities laws. You can direct your complaint to SC even after you have initiated a dispute resolution process with SIDREC.

Address Investor Affairs & Complaints Department
Securities Commission Malaysia
No. 3, Persiaran Bukit Kiara, Bukit Kiara
50490 Kuala Lumpur, Malaysia
Telephone Number +603-6204 8999
Fax Number +603-6204 8991
Email Address aduan@seccom.com.my
Website https://www.sc.com.my/